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Zomato has given a big shock before Diwali. The online food delivery app has once again increased its platform fees. In the last one year, the Gurugram based food delivery platform has increased the platform fees several times. Earlier in the beginning of the year also, the company had increased its platform fees. However, the company has clarified that the platform fees have been increased in view of the huge demand during the festive season.
Platform fee becomes Rs 10
On the occasion of Diwali, there is a possibility of a huge amount of online ordering from the food delivery app, in view of which the company has increased the platform fees by 60 percent. In January, Zomato had increased the platform fee to Rs 4. After this, a few months ago also the company had increased the platform fee by 50 percent to Rs 6 per order. Now before Diwali, Zomato has increased the platform fee per order to Rs 10, that is, now the user will have to pay Rs 10 platform fee on every order.
Fees increased several times in just one year
Giving clarification on the decision to increase the platform fees, Zomato said that the platform fees are charged from the customers keeping in mind the operational cost and maintenance. Earlier the company had set the platform fee at Re 1, which was later reduced to Rs 2 and then Rs 3. Earlier this year, the platform fee was increased from Rs 3 to Rs 4 and later from Rs 4 to Rs 6. The platform fee has been reduced to Rs 10 during the festive season.
Zomato
According to the app's notification, the platform fee is charged to ensure smooth functioning of the service during the festive season. The company first started charging platform fees in 2023 i.e. last year. Apart from Zomato, rival online food delivery platform Swiggy has also started charging platform fees since last year. Swiggy is currently charging users a platform fee of Rs 6.50 per order. Apart from the price of food, users now also have to pay platform fees along with GST, restaurant charges and delivery fees on every order, due to which ordering food online has now become very expensive.
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