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RBI i.e. Reserve Bank of India has issued new guidelines to prevent online fraud and cyber crimes, so that people can identify calls coming from fake numbers. The Reserve Bank has announced two new series of calls for marketing and banking. Marketing and banking calls will come on the mobile number only from these two numbers. Apart from these two series, calls coming from any other number will be fake.
Reserve Bank guidelines
RBI has said in its guidelines that banks will have to use only the series starting from 1600 to make transaction related calls to customers. Banks cannot use any number series other than this series to call customers.
Apart from this, promotional calls are made by the bank for services like home loan, personal loan, car loan, credit card, insurance, term deposit. Banks can make promotional calls to customers for these services only from series starting from Rs 140. For this, banks and companies promoting services will have to register themselves in the whitelist with telecom operators.
Will get relief from bank fraud
RBI has said in its guidelines that these days cyber criminals are using mobile numbers for fraud. They are committing fraud with people by making calls and messages through mobile numbers. Recently, many such reports have come to light in which people have been defrauded by calling and sending messages in the name of banks.
The Department of Telecommunications (DoT) has informed the users about the guidelines of the Reserve Bank of India through its official X handle. These guidelines of the Reserve Bank of India will benefit those crores of mobile users who receive calls related to banking services from different numbers. Users can identify real and fake calls from calls coming from 1600 and 140 numbers only.
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